FAQs

Due to the current COVID-19 pandemic, there has been a large influx of demand for postal services. Please understand that there may be some delays with shipping. Check with the courier on your order confirmation to see any updates for service to your country.

Shipping

Q: How will my order be shipped?

A: Carriers may vary, but orders are mainly shipped through DHL or Canada Post. If Canada Post is used and the destination is outside of Canada, last-mile delivery is made through your local postal service.

Q: Where are orders shipped from?

A: All orders are shipped from the Greater Vancouver Area in British Columbia, Canada

Q: How come you don't ship to my country?

A: We aim to ship to as many countries around the world, it could be a mistake that your country is not serviceable through the check-out process. If your country is not available to be serviced through our check-out, please don't hesitate to contact me through email at kevin@keyz.io or through our contact page.

Orders

Q: When will my order be shipped?

A: Each keyboard case is made to order, so it will take 3-5 business days for your order to proceed through production, quality assurance and packaging before your order is shipped. Pre-orders have their separate fulfillment dates and are posted on their respective product pages.

Q: When will items be restocked?

A: We don't have exact plans as to when items are stocked, it is best to keep an eye out on our website by signing up for updates.

 

Returns

Returns or exchanges will only be accepted if a case has arrived damaged. Returns will not be accepted if it has been built in or been damaged by clear mishandling. If you are unsure, send me an email and perhaps we can work something out. Please contact me at kevin@keyz.io or the "Contact Us" page if you wish to make a return or exchange.